Restoring My Frozen iPad – Final

The trouble began on Sept 18.. See previous post.

After waiting and waiting for Apple to rest my iPad, it finally happened. On Sept 23 I got an email from Apple support thanking me for providing the proof of ownership. Nothing else except a line about “iCloud: Find My iPhone Activation Lock in iOS 7” and a link  to explain it.

I didn’t quite know what to expect, but turned on my iPad and it accepted my Apple ID and password. It asked me if I wanted to set it back to new, restore from a backup in iCloud or restore from a backup on my PC.

I opened iTunes, plugged in my iPad, waited for iTunes to find it and selected restore from my PC.

Wonderful! And it was restored to OS 8!

I don’t know how they did it, but obviously Apple does ‘know’ how to access all of their devices. I guess they can somehow do that by using the Serial Number.

Sometimes it pays to be a packrat. The only way I could get the Serial Number was from the iPad box, because I couldn’t get to it on the iPad.

I have four things to say.

First, Apple Support is wonderful!

Second, don’t update your Apple devices using iTunes! Apple Support did tell me that when their servers are very busy, iTunes could cause a problem updating.

Third, do make a backup before updating. I now have a backup on my computer AND in iCloud.

Fourth, keep a copy of your serial number in a safe place, you never know when you might need it!

How to find the serial number of your Apple hardware product

I love my iPad!